Buying event tickets is exciting—but what if unexpected circumstances stop you from attending? That’s where Ticketmaster Event Ticket Insurance comes in. Offered through Allianz Global Assistance, this coverage helps protect your ticket purchase against life’s surprises.
In this guide, we’ll break down exactly what Ticketmaster insurance covers, what it doesn’t, and whether it’s worth adding at checkout.
What Is Ticketmaster Event Ticket Insurance?
Ticketmaster partners with Allianz Global Assistance to offer optional insurance (sometimes called Allianz Ticket Protector). It’s designed to reimburse the cost of your tickets and related fees if you’re unable to attend due to a covered, unforeseen event.
Coverage typically includes:
- Ticket price (face value)
- Taxes and fees
- Delivery charges and parking passes
- Some add-ons purchased at checkout
What Does Ticketmaster Insurance Cover?
Here are the most common situations where insurance will protect you:
1. Health & Medical Issues
- Illness or injury to you, a companion, or an immediate family member
- Hospitalization or the need to provide urgent care
2. Travel Disruptions
- Flight cancellations or delays
- Mechanical breakdowns or traffic accidents within 48 hours of the event
- Missed connections on the way to the event
3. Family & Work Emergencies
- Job loss or unexpected company relocation (usually 100 km or more)
- Jury duty or required military service
- Death of an insured person or immediate family member
4. Home Emergencies
- Fire, flood, or burglary making your home uninhabitable
- Vandalism or major property damage before the event
What Ticketmaster Insurance Does NOT Cover
It’s equally important to know what isn’t covered. Insurance won’t reimburse you if:
- You simply change your mind about attending
- The event is rescheduled (not canceled)
- You miss the show because of traffic with no accident or breakdown
- Issues are caused by alcohol, drugs, or reckless behavior
- Events are canceled due to war, riots, epidemics, or natural disasters (unless specifically listed in your policy)
When Does Coverage Start and End?
- Coverage begins as soon as you buy the insurance—usually within 24 hours.
- Coverage ends when the event starts or when a claim is made
How Much Does Ticketmaster Insurance Reimburse?
Most policies cover up to $1,000 per ticket, including taxes, fees, and eligible add-ons. This makes it especially valuable for premium events like concerts, sports matches, and festivals where tickets are expensive.
How to File a Claim
If something prevents you from attending, filing a claim is straightforward:
- Go to eventticketprotection.com/tm
- Provide your ticket details and proof of the event
- Submit documentation (e.g., doctor’s note, flight cancellation notice, police report)
- Allianz will process and decide on your claim
You can also call Allianz Global Assistance for 24/7 support.
Real-World Feedback
- ✅ Positive experiences: Many users report quick reimbursements for illness or travel disruptions when documents were provided.
- ⚠️ Negative experiences: Some customers have faced delays or denied claims due to unclear exclusions.
Tip: Always read the policy carefully before purchase.
Is Ticketmaster Insurance Worth It?
Here’s a quick breakdown:
Why It’s Worth Considering:
- Protects your investment for expensive events
- Covers common emergencies like illness, job loss, or flight delays
- Peace of mind if plans are uncertain
Why You Might Skip It:
- Not valid for simple change of plans
- Claims process can sometimes be lengthy
- Event rescheduling isn’t always covered
Quick Comparison Table
| Feature | Details |
|---|---|
| Reimbursement | Up to $1,000 per ticket, including fees |
| Covers | Illness, injury, job loss, transport issues, jury duty, death |
| Excludes | Change of mind, rescheduled events, epidemics, reckless behavior |
| Refund Window | 14–30 days (varies by region) |
| Claim Process | Online or via Allianz 24/7 hotline |
Final Takeaway
Ticketmaster insurance can be a lifesaver for unexpected emergencies—but it’s not a blanket refund policy. If you’re buying expensive tickets or have an unpredictable schedule, it may be worth the small extra cost for peace of mind.
Before checking out, read the policy details carefully so you know exactly what’s covered—and avoid unpleasant surprises.
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